Drs Miller, Baxter, Baseley, Fyfe, Wiseman & Dias

This website has been designed to tell you about the practice and the services that we offer.
Please read it carefully. We trust that you will find it helpful and informative.

WELCOME TO ASHDOWN FOREST
HEALTH CENTRE

The Forest Row Practice started in 1876 at "The Elms", the house which stands opposite the health centre.

In 1968 it moved across the Lewes Road to a house on the present site, which was demolished to make way for the present day health centre which opened in 1982. The old oil street lamp at the entrance to the health centre formerly stood outside "The Elms" and was lit nightly by the doctor's coachman to guide the patients to the surgery.

Now electrified, it continues to serve the same purpose more than 100 years later.

There is one group of six doctors working as a non-limited partnership and you may ask to see any doctor, although you will be registered with a specific GP for administrative purposes. You and your family will be asked to complete the registration forms.

CAR PARKING

There is limited space at the health centre so, to help those who are less able, please use one of the free car parks in Hartfield Road or walk if possible.
If you do come by car, do not leave it parked at the health centre, even when collecting prescriptions from the local chemist.

ACCESS

The health centre is purpose-built for wheelchair access.

CONSIDERATION TO OTHER PATIENTS

We ask patients not to use mobile telephones inside the health centre and to keep children as quiet as possible because some patients will be feeling very unwell.

COMMENTS AND COMPLAINTS

The secret of our success is personal care and attention to detail. To satisfy our patients and maintain our standards of service, we welcome suggestions and criticisms from our patients. This may include comments regarding the reception area, courteousness of staff or ease of access to doctors or nurses.

If you have any comment or complaint please write or ask to speak to the practice manager or a doctor who will be happy to listen and help solve the problem.

STAFF PROTECTION

A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the National Health Service.
If such behaviour occurs we may choose to inform the police and make arrangements for the individual to be removed from our medical list.

CONFIDENTIALITY

Health records are strictly confidential and information is only passed on with your consent, within the confines of the NHS or by law.
Some details are held on computer and the practice is registered under the Data Protection Act. All staff are bound by strict rules of confidentiality.

PRIVACY

Please let us know if you wish your enquiry to be dealt with away from the reception desk.

FREEDOM OF INFORMATION – PUBLICATION SCHEME

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception.