HOW
DO I...
OBTAIN
TELEPHONE ADVICE?
Interruptions during surgery are
upsetting for both the doctor and the patient.
The receptionist may suggest an alternative time to ring or take your number and
ask the doctor to call you back. The doctors offer telephone surgeries at set
times, when they will return your call and offer advice.
The practice also provides medical cover for a number of boarding schools, training
institutes, nursing homes for the elderly, homes for the disabled and holiday
camps in the area as well as being on the staff of Queen Victoria Hospital. Necessarily
this can take doctors away from the centre for hours at a time.
HOW
DO I...
SEE MY DOCTOR?
We have introduced a new appointment system that will, if at all
possible, allow you to receive an appointment on the same day.Please will you telephone us on 01342 822131 early (from 8.30am) on the day you would like to be seen, or call in at reception.
To increase availability of appointments the doctors will continue to
offer telephone consultations, which you may find a useful alternative to having to travel to the health centre.
There will still be the option to pre-book a few appointments in
advance, especially for patients who have difficulty attending or who need to arrange lifts or wish to see a
specific doctor etc.
The Health Centre is open Monday 8.30am - 7.30pm, Tuesday to Friday 8.30am - 6.30pm and closed daily between 12.30 - 1.30pm. We are also open alternate Saturdays 9.00 - 11.30am.
HOW DO I...
OBTAIN HOME VISITS?
If possible please try to come to
the surgery as we can offer more comprehensive care here. If you are too ill to
come to the surgery a home visit can be arranged by telephoning (01342) 822131
before 10.30am so that the duty doctor can arrange visits to avoid having to visit
the same area twice. Explaining what is wrong to the receptionist will help the
doctor to see the most urgent cases first. Please give your name, address and
telephone number. The doctor may telephone you to assess clinical need prior to
visiting.
HOW DO I...
OBTAIN TEST RESULTS?
Please telephone us for results of
blood tests etc on Monday to Friday after 9.00am.
HOW DO I...
OBTAIN REPEAT PRESCRIPTIONS?
We regret that prescriptions cannot be taken over the
telephone. This is our requirement to prevent dangerous mistakes in dosage. If you require long-term
medicines your doctor will give you a computerised prescription with a printed list of medications for you to
leave at reception when you require a new prescription.
Collection Times
Please allow two working days for collection of repeat medication from our dispensary (not open on Saturdays). Allow three working days
for collection of repeat medication from Lloyds Forest Row. Allow 24 hours for collection of the prescription
form from reception. If you send a stamped addressed envelope the prescription will be posted to you.
Always allow ample time, be sure not to run out.
DISPENSARY
Our on-site dispensary can issue medication for many of our
patients (not those living in Forest Row, Ashurst Wood and East Grinstead). Patients benefit by being able to
collect their medicines promptly from the health centre or, if appropriate, delivered to their homes. Our
dispensary now offers a medication delivery service to deserving patients.
HOW DO I...
CHANGE MY DETAILS?
Please notify the receptionist of
any change of address or telephone number as soon as possible. |
