Interruptions during surgery are upsetting for both the doctor and the patient.
The receptionist may suggest an alternative time to ring or take your number and ask the doctor to call you back. The doctors offer telephone surgeries at set times, when they will return your call and offer advice.
The practice also provides medical cover for a number of boarding schools, training institutes, nursing homes for the elderly, homes for the disabled and holiday camps in the area as well as being on the staff of Queen Victoria Hospital. Consequently this can take doctors away from the centre for hours at a time.